CABIN CREW TRAINING SYLLABUS
CABIN CREW TRAINING
Each student for cabin crew, receives training on:
1. Duties & Responsibilities (Theory)
2. Communication (Theory)
Importance of effective communication between cabin crew and flight crew including technique, common language and terminology.
3. Passenger Handling (Theory)
Training for passenger handling will include the following:
4. Aircraft Visit (Practical)
Aircraft visit to provide an overview of the aircraft’s exterior, interior and systems including the following:
CABIN CREW INCHARGE / ADVANCE CABIN CREW TRAINING
Minimum duration of the training shall be 06 programmed days/36 hours. Training for Cabin Crew Incharge should include following in addition to tasks mentioned above for Cabin Crew Training:
Medical aspects and First Aid
An operator shall ensure that medical and first aid training includes the following subjects:
a. Physiology of flight including oxygen requirements and hypoxia;
b. Medical emergencies in aviation including:
c. Practical cardio - pulmonary resuscitation by each cabin crew member having regard to the aircraft environment and using a specifically designed dummy;
d. Basic first aid and survival training including care of:
e. Travel health and hygiene including:
f. The use of appropriate aircraft equipment including first aid kits, emergency medical kits, first aid oxygen and emergency medical equipment.
AVSEC Training including the provisions of ICAO/BCAS.
Dangerous Goods Training
As prescribed in Section 11 Series C Part I.
Fire and Smoke Procedural Training
An operator shall ensure that fire and smoke training includes:
Water Survival Training
An operator shall ensure that water survival training includes the actual donning and use of personal flotation equipment in water by each cabin crew member. Before first operating on an aircraft fitted with life-rafts or other similar equipment, training must be given on the use of this equipment, as well as actual practice in water.
An operator shall ensure that survival training is appropriate to the areas of operation, (e.g. polar, desert, jungle or sea).
Co-operation within the crew:
Review of operators’ requirements and legal requirements:
Miscellaneous Practical Training
SYLLABUS FOR CABIN RESOURCE MANAGEMENT TRAINING
Human factors in aviation, General instructions on CRM principles and objectives. Human performance and limitations
From the perspective of the individual cabin crew member
Personality awareness, human error and reliability, attitudes and behaviors, self assessment. Stress & stress management. Fatigue and vigilance Assertiveness. Situation awareness, information acquisition and processing.
From the perspective of the whole aircraft crew
Error prevention & detection. Shared situation awareness, information acquisition & processing. Workload management. Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences. Leadership, cooperation, synergy, decision-making, delegation. Individual and team responsibilities, decision making, and actions Identification & management of the passenger human factors : crowd control, passenger stress, conflict management, medical factors In-depth. Specifics related to aircraft types (narrow /wide bodies, single /multi deck), flight crew and cabin crew composition and number of passengers.
From the perspective of the operator and the organization
Company safety culture, SOPs, organizational factors, factors linked to the type of operations. Effective communication and coordination with other operational Personnel, ground services and any other agency. Participation in cabin safety incident and accident reporting. Case based studies
CRM Training for Cabin Crew Incharge
CRM training for Cabin Crew Incharge should be the application of knowledge gained in previous CRM training (if any) and operational experience relevant to the specific duties and responsibilities of a cabin crew incharge. The cabin crew incharge should demonstrate ability to manage the operation and take appropriate leadership/management decisions.
DETAILED PRACTICAL TRAINING SYLLABUS
Below mentioned are the minimum criteria for equipment and performance of the practical training and are intended to provide the trainee with the skills necessary to perform their responsibilities and duties.
Public Address System and Interphone System Drills
At least one public address system and one interphone system of a type installed in the air operator’s aircraft shall be used for the drills.
Each trainee shall demonstrate communications techniques on a public address system and an interphone system and perform the following:
Passenger Briefing Drills
Each trainee shall perform each of the following:
Aircraft Exit Operation Drills
Each drill shall be performed using the appropriate aircraft or approved training device. Individual aircraft exits may be substituted by the approved equivalent as authorized in the training program.
Normal Door Operation Performance Criteria
Each trainee shall operate each floor level exit type, for each aircraft type, in the normal mode and perform the following:
Emergency Door Operation Performance Criteria
Each trainee shall operate each floor level exit type, for each aircraft type, in the emergency mode and perform the following:
Cabin Window Exit Performance Criteria
Each trainee shall operate each cabin window or hatch exit type, for each aircraft type and perform the following:
An evacuation drill is training and evaluation scenario, which must portray an operational flight and include abnormal and emergency occurrences and interactions amongst cabin crew members, flight crew members and passengers.
A drill scenario must not incorporate excessive variables that would overload a trainee, but not be limited so that there is reduced value to the exercise. The variables should differ in sequence from one drill to the next and can include but are not limited to the following:
Unprepared Land & Inadvertent Water Contact Evacuation Drill Performance Criteria
Each trainee shall perform at least one land and one inadvertent water contact evacuation drill that incorporates the procedures pertinent to a specific exit and perform the following:
Crew Prepared Land & Ditching Evacuation Drill Performance Criteria
Each trainee shall participate as a crew member in at least one prepared Land evacuation drill and at least one Ditching drill and perform the following:
The raft drill shall be conducted using life saving equipment that is identical to that installed in the aircraft with respect to weight, dimensions, appearance, features and operation. Rafts may be substituted where they are much the same with respect to weight, dimensions, appearance, features and operations and differences training have been provided.
Each trainee shall perform the following:
Each trainee shall participate in the following:
Life Jacket Drill
Equipment Criteria Life Jackets used for this drill shall be identical to each model carried on the air operator’s fleet.
i. Each crew member shall perform the following:
ii. Observe the fitting of a life jacket for a child.
iii. Review any design and/or operational differences for all other models of life jackets carried in the air operator’s fleet.
Aircraft Slide Drill
The evacuation slide shall be of a type installed in the aircraft.
Each trainee shall perform an aircraft inflatable slide drill according to the following:
Live Fire Fighting Drill
Each trainee shall demonstrate the effectiveness of a fire extinguisher correctly applied to an actual fire while wearing a Protective Breathing Equipment.
Fire Fighting – Cabin – Performance Criteria
Each trainee shall demonstrate the ability to carry out fire fighting procedures in a cabin environment as a primary fire fighter and perform the following:
Oxygen Equipment Drill
Portable Oxygen Bottle Performance Criteria
Each trainee shall use each portable oxygen bottle type according to the air
operator’s procedures and perform the following:
Pilot Incapacitation Drill
For each aircraft where the operation of the pilot seats is significantly different, each crew member shall: